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Important Information
Important Information for Drivers
Complaints Administration Procedure
Complaint Form
Please complete all the required fields marked with an asterisk (*).
1. PERSONAL PARTICULARS OF COMPLAINER
Full Name
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Address
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Number
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Town/Village
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Postal Code
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Telephone
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Mobile phone
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Fax
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Email
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Do you have a Policy with us?
(*)
Yes
No
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Policy Number
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Do you submit a complaint on behalf of another Policy holder?
(*)
Yes
No
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Policy Number
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Preferred way of communication during investigation:
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By Phone
By Post
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By Email
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2. DETAILS OF COMPLAINT
Type of Complaint
(*)
Underwriting
Claims Handling
Reception - Telephone Center
External Cooperators (Other than Intermediaries)
Other
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Please Specify
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Does your complaint relate to a particular employee?
(*)
Yes
No
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State the full name of the employee
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Does your complaint relate to a particular department of the Company?
(*)
Yes
No
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State the name of the department:
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3. BRIEF DESCRIPTION OF THE COMPLAINT
To enable us to provide the best service to you, we advise you to give specific dates and time, names and details relating to the case. If there are any documents relating to your case, please attach them to this form. It would be useful if you let us know what you would wish the company to do, so that you will be satisfied with the arrangement.
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Attach document
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Security
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+357-22-454700
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